HENRY APPIAH GAVEY

Information Technology Professional and Mathematician

Tema, GHANA.

About

A dynamic IT and mathematics professional with solid experience in technical support, systems integration, and Apple digital services. Proven expertise in analytical thinking, risk assessment, and digital product delivery. Background in Mathematical Economics with practical experience in network systems, support delivery, and subscription management. Adept at using technical skills and problem-solving strategies to optimize digital processes and enhance customer experiences.

Work

iGarden Subscriptions

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Apple Support Specialist

Accra, Greater Accra, Ghana

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Summary

Provided comprehensive technical support for Apple services and managed digital subscriptions, ensuring high user satisfaction and efficient issue resolution.

Highlights

Delivered comprehensive technical support for Apple services including iCloud, Apple Music, and Apple TV+, resolving complex user issues.

Managed Apple ID creation, account recovery processes, and subscription services, ensuring seamless access and continuity for users.

Resolved diverse Apple platform issues, enhancing overall user satisfaction and contributing to a positive customer experience.

Standard Bank

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Risk Manager (Simulation)

Remote, , Ghana

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Summary

Participated in a risk management simulation, assessing and mitigating financial risks within regulatory frameworks to achieve significant reduction.

Highlights

Participated in a comprehensive risk management simulation, analyzing mortgage and credit portfolios to identify potential exposures.

Applied advanced financial frameworks to effectively assess and quantify diverse risk scenarios, informing strategic mitigation efforts.

Successfully mitigated risks under strict regulatory scenarios, achieving a simulated risk reduction of 30% through proactive strategies.

Tema Senior High School

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Mathematics Teacher

Tema, Greater Accra, Ghana

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Summary

Designed and implemented an enhanced mathematics curriculum, leading to significant improvements in student performance.

Highlights

Designed and implemented a revised mathematics curriculum, directly contributing to a 30% improvement in student performance.

Promoted and integrated technology into mathematics education, enhancing student engagement and comprehension of complex concepts.

SIDEP Institute

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Information Technology Lecturer

Ghana, Ghana

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Summary

Developed and implemented IT curriculum and fostered practical learning experiences for professional certificate courses.

Highlights

Developed and implemented a comprehensive IT curriculum for professional certificate courses, enhancing student technical proficiency.

Collaborated with the department to design and deliver interdisciplinary courses, broadening student skill sets and practical application.

Pioneered a “less talking, more productivity" policy, significantly increasing student practical experience and engagement in IT concepts.

Education

KWAME UNIVERSITY OF SCIENCE AND TECHNOLOGY

KUMASI, GHANA
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MATHEMATICAL ECONOMICS

Certificates

Computer Networking

Alison

Systems Engineering

IPMC

Microsoft Suite

IPMC

Skills

Analytical & Quantitative Skills

Analytical Skills, Quantitative Skills.

Apple Ecosystem Support

Apple Ecosystem Support, iCloud, Apple Music, Apple TV+, Apple IDs.

Python, R Programming

Python, R Programming.

Network Systems

Network Systems.

Microsoft Office

Microsoft Office, Word, Excel, PowerPoint.

Team Collaboration

Team Collaboration, Cross-functional Collaboration.

Technical Support

Technical Support, Troubleshooting, Customer Service.

Systems Integration

Systems Integration, Digital Processes.

Risk Assessment

Risk Assessment, Financial Frameworks, Regulatory Compliance.

Curriculum Development

Curriculum Development, Instructional Design.

References

RICHARD ARTHUR

Available upon request

FORAGE ONLINE SPACE

Available upon request

CISCO NETWORKING ACADEMY

Available upon request

SIDEP INSTITUTE

Available upon request